Privacy Notice
Last update: September 2026
Table of contents:
- Contact information of Hitched
- Introduction
- What personal data do we collect?
- How do we use your personal data?
- From what sources do we collect your personal data?
- To whom do we transfer your personal data?
- Summary table about our processing activities
- How do we use cookies and analysis tools?
- What are your options and rights?
- International data transfer
- How long do we retain your personal data?
- How do we protect your personal data?
- Data of minors
1. Contact information of Hitched
Hitched Limited (hereinafter, “Hitched”), with registered office at Augustine House, 6A Austin Friars, London EC2N 2HA, United Kingdom and email address gdpr@hitched.co.uk, is Responsible for Processing your personal data.
You can contact Hitched via the email and post aforementioned, as well as via phone call to the phone number indicated in the General Conditions of Use.
In case you make a phone call, Hitched informs you that the call may be recorded due to service quality reasons and tracking of incidence resolution.
2. Introduction
This privacy notice (‘Privacy Notice’) informs you about the collection and use of personal data by Hitched Limited (‘Hitched’, ‘the Website’, ‘we’). It also describes the options you have at your disposal to exercise your rights and keep control of your personal data.
We recommend reading this Privacy Notice carefully before using the services from Hitched and providing personal data via any of its functionalities.
Hitched can modify the content of the Privacy Notice at any time, especially if there are modifications in the legislation or interpretation of the control authority that may affect the data processing we carry out. The new version shall come into effect on the last modification’s date. You will be notified by email or by any method that ensures its receipt in case any significant modifications take place. Likewise, we recommend reading this Privacy Notice periodically to be aware of the modifications and updates.
3. What personal data do we collect?
The personal data that Hitched collects is:
- Identification data: name, surname, photo, ID, IP address, voice, username on social media (name and surname, in case you use or interact via social media and these are evident or can be deduced).
- Contact information: landline phone number, mobile phone number, email, address, username on social media (email, in case you access or interact via social media and these are evident or can be deduced).
- Personal characteristics’ information: date of birth, place of birth, city, residence country, sex.
- Financial and economic data: bank information, payment information.
- Commercial data: activity and business, data included in the professional’s profile.
- Job details’ information: position or job, professional category or group, company, corporate contact information.
- Content generated by the User: photos, videos, audio, events’ information, information published in the Wedding Community forum and in vendor storefronts, reviews for vendors and reviews of the services of Hitched.
- Information collected during communications: any additional information that you freely provide during the communications with Hitched via online forms, email, virtual assistant, phone or postal mail, as well as summaries or voice recordings of your interactions with the sales departments or customer service.
- Information for surveys or draws: necessary information for your participation in surveys or draws and for the delivery of the prize, when applicable.
- Information and images of third parties: personal data of third parties entered through the use of tools such as the Guest list or the wedding website (or similar); or, through the use of Hitched’s services or tools whereby you provide information and images about other people (such as your fiancé, partner, family, vendors, or guests). By providing this information, you declare that you are authorised to provide it.
- Information and identifiers of the device: IP address, browser type and language, operating system, platform type, device type, software and hardware attributes, and unique device, advertising and application identifiers.
- Login and usage data: information about downloaded files, domain names, landing pages, browsing activity, content, or advertisements viewed and clicked on, dates and times of access, pages viewed, forms completed or partially completed, search terms, uploads or downloads, opening of an email and interaction with email content, access times, error logs and other similar information.
- Social media information: when you access via third parties’ connection or log in, we may have access to the information you provide to that social network, such as name, email address, friends’ list, photo, sex, location and current city. We may also have access to the information you provide directly via Hitched’s profile on social media and blogs (such as Facebook, Instagram and X).
- Geolocation: city, province, country and postal code associated with the IP address or derived through Wi-Fi triangulation; and, with your permission in accordance with your mobile device settings, precise geolocation information from the GPS-based functionality of mobile devices.
Once the registration is completed, the photographs and data contained in your user profile will be visible publicly to other users on Hitched, as well as through the results of the various Internet browsers.
As a User, you guarantee that the personal data provided to Hitched is truthful and up to date, and that you will be responsible for making or requesting any modification or update of the same through the tools provided by the Website. You are solely responsible for the inaccuracy or untruth of such data and for any damage that may be caused by it to Hitched or to third parties due to the use of such data when using the services of Hitched.
4. How do we use your personal data?
Hereafter, we provide you with the objectives for which Hitched collects your personal data. Likewise, in section 7 of this policy we show you a summary table where you will be able to see the data collected for each service, as well as its legal basis.
- Service delivery to couple users: Make it quick and easy for you to search for companies that offer services and products related to your event according to province, sector of activity, type of service and town. Make it easy for you to create a personal profile that will be accessible to other users of the website. To provide you with all the necessary information for the celebration of your wedding through articles and advice published on the Website. Access to the Wedding Community forum, where you will be able to add content and interact with the rest of the users of the Website.
- Service delivery to professional users: advertise the services and products of the professional users related to the celebration of a wedding by creating an advertisement including its contact information, such as address, phone number, business’ location, description, and photographs of the services and products, as well as names, surnames, and contact phones of the people in charge of the management of the advertisement.
- Communications between Users: To facilitate contact between the professionals who advertise their services on Hitched and Users, through requests for information via email, telephone, chatbot or any other channel offered by the Website. When you make a request for information to one of the professionals advertised on our website, we will show you a pop-up in which you will be shown professionals similar to the one you have sent your request to, and we will ask you if you want us to send a request on your behalf to the proposed professionals. We will only send them if you authorise us to do so by ticking the boxes on the pop-up.
- Wedding assistant’s service: To provide you with a wedding planning assistance service, consisting of advice and assistance in locating and selecting suppliers for the organisation of your wedding. This service is provided by contacting you by telephone or through the virtual assistant and sending requests for information to the professionals advertised on the Website.
- Contact with you: have a fluid and dynamic conversation with you via any channel, including social media and instant messaging platforms (including WhatsApp). We will contact you to answer any information request and to provide you with our customer service and technical support. We will also provide you with information and updates about our Services (for example, to tell you about updates to our Services, updates to your user account or to notify you about business transactions you make). In these cases, without prejudice to the application of the Hitched Privacy Policy, the corresponding Social Media or instant messaging platform’s Privacy Policy shall also apply. We recommend analysing these Privacy Policies in detail. To analyse the recordings of incoming and outgoing telephone calls for reasons of quality of service, resolution of internal incidents and for the improvement or development of new products and services.
- Use of content generated by the User: advertise the services and products of the professional Users or of Hitched by illustrating articles, newsletters, Wedding Community forums, as well as publishing on internal and external channels, such as social media, press releases and similar media.
Hitched processes your data with the objectives aforementioned to fulfil its contractual obligations, which means, provide you with the services you request by logging in or accessing the Website.
- Personalise your experience: carry out analysis, searches and reports to better understand how our Services work, so we can improve them; personalise the content on the Services depending on your activities and interests; improve the performance of the Sites and the user’s experience; develop new products and services; create and update audience segments that may be used for targeted advertising and marketing on the Services, third-party services and platforms, and mobile applications; create profiles about you, which may be used for analytics, marketing and advertising.
- Fraud prevention and website’s security: analyse the content of the chats where users interact with each other and with the Hitched’s team to be able to verify that the services offered by the Website are used lawfully. We carry out this analysis to prevent fraud or illicit actions, actions against our policies or any or current regulations; monitor, prevent and detect potential incidents; fight spam or other malware or security risks.
Hitched is entitled to process your data for the reasons aforementioned due to the legitimate interest of the entity, expressly recognised by privacy regulations, to be able to provide the service properly.
- Contact you for marketing reasons: Sending promotional and informative electronic communications about services provided by companies with which Hitched has commercial agreements (this includes its own commercial communications, those of professional Users and third parties). These communications are associated with the wedding industry and with the needs or interests that the couple may have during the process of organising said event. For these purposes, products, or services in the wedding industry are understood to be all products and services included on the Website at present and in the future, as well as any product, service, or campaign aimed at the wedding industry.
Hitched is entitled to process your data with the objective aforementioned, based on the legitimate interest of Hitched. This legitimate interest is justified by the contractual relationship between Hitched and its Users. The sent information is related to the products and relevant services of the wedding businesses, which are provided by Hitched, unless you have decided not to receive these communications. These promotional electronic communications shall be sent during the time of your relationship with Hitched or until you request to stop receiving them.
Hitched establishes two methods by which the Users who request it could easily, quickly and free-of-charge modify or delete these services:
- (i) though the User’s menu, by deactivating the sending option in the subsection, ‘Notifications’ in the section, ‘My Account’, or
- (ii) following the instructions indicated at the bottom of the body of the electronic communications.
5. From which sources do we collect your personal data?
Hitched will collect your personal data from the following information sources:
- Directly from you: for example, when you visit our websites; when you sign in as a user on our websites; when you buy any of our products; when you contact us online or via offline channels; when you accept receiving notifications and promotional content from us; or when you freely provide information for any purpose;
- From third parties: for example, people who provide information about you in connection with their event or profile; vendors and service providers with whom we interact; social networks, in accordance with your privacy preferences on those services; the event providers with whom you communicate; surveys or sweepstakes partners; research and analytics service providers; marketing and advertising service providers; conference and other event organisers; platforms and payment gateways that collect this information on our behalf and that also have an independent relationship with you; our affiliates or other Group companies; and
- From tracking technologies or other automated sources: for example, cookies and other tracking technologies used in our websites.
6. To whom do we transfer your personal data?
Hitched informs you that your data shall be transferred to other Users (wedding vendors) to whom you request information by the form displayed when selecting ‘Request a quote’ on these professionals’ advertisements, so they reply to your information requests.
Likewise, your data could be transferred to the following recipients and due to the reasons indicated below:
- Public Administrations, State Security Forces or Judges and Courts: to comply with the legal obligations to which Hitched is subject due to its activity.
- Service suppliers that need to process your data to provide services to Hitched, and with whom Hitched has non-disclosure and data processing agreements requested by the current regulations.
- Business partners: we share your personal data with business partners whose offers we think may be of interest to you; collaborative partners to provide collaborative products or services, including contests, sweepstakes, and joint activities; third-party advertisers and ad networks to provide relevant content and advertising, as well as on other websites you visit and other applications you use.
- Acquiring parties in corporate transactions: in the event of a merger, acquisition, sale of all or part of its assets or any other type of corporate transaction involving a third party, we may share, disclose or transfer your data to the acquiring entity (including during the pre-transaction phase).
7. Summary table about our processing activities
| Personal data category | Objectives of the processing | Legal basis for the data processing |
|---|---|---|
Identification Personal characteristics Information collected through social media |
| The processing is necessary to be able to fulfil the contractual obligations of Hitched The last three objectives are necessary for a legitimate interest of Hitched |
Financial and economic |
| The processing is necessary to be able to fulfil the contractual obligations of Hitched |
Job’s details |
| The processing is necessary to be able to fulfil the contractual obligations of Hitched |
Commercial data |
| The processing is necessary to be able to fulfil the contractual obligations of Hitched |
Content generated by the user Information collected during communications |
| The processing is necessary to be able to fulfil the contractual obligations of Hitched, which means provide you with the service. |
Information and images of third parties |
| The processing is necessary to be able to fulfil the contractual obligations of Hitched |
Information and identifiers of the device Login and usage data Geolocation data |
| The processing is necessary to be able to fulfil the contractual obligations of Hitched In case it is necessary, the processing will have your consent (cookies) |
8. How do we use cookies and analysis tools?
Hitched uses cookies or other tracking and tracing tools to collect information about Users’ use of the Website. For more information about the cookies used by the Website, please check our Cookie Policy and the consent management platform available there.
9. What are your options and rights?
You can exercise your rights of access, rectification, deletion, portability, limitation, and opposition by filling in the form you will find at this link.
Requests to exercise your rights will be processed within the corresponding maximum period in accordance with the applicable regulations.
If you believe that the processing of your personal data violates the law or your rights, you can submit a complaint to Hitched, or to the Information Commissioner’s Office (ICO) or to the supervisory authority in your country of residence.
10. International data transfer
Hitched informs you that the personal data you provide on the Website may be transferred to the parent company of the group of companies to which Hitched is part, the US company The Knot Worldwide Inc., and some of their affiliates also located in third countries whose data protection laws may differ from those of your country. For this reason, Hitched has signed the transfer mechanisms adopted by the competent data protection authorities, including the standard contractual clauses approved by the European Commission that guarantee a level of protection equivalent to European and UK standards.
Hitched also informs you that it has contracted the services of technology providers located in countries that do not have regulations equivalent to European regulations. These suppliers have signed with Hitched the confidentiality and data processing agreements required by the regulations for suppliers located in Third Countries, which include the standard contractual clauses for international data transfers outside the European Union approved by the European Commission. In some cases, suppliers are certified in programmes that ensure that the transfer of data is secure and complies with applicable data protection regulations (e.g. Data Privacy Framework for transfers to the United States). In these cases, Hitched ensures that certified suppliers maintain their certification throughout the business relationship with Hitched.
11. How long do we retain your personal data?
Your data will be kept for as long as your relationship with Hitched is maintained and, after the termination of such relationship for any reason, for the statutory limitation periods that apply in relation to the legitimate purposes for which your personal data is processed.
After the termination of the relationship, personal data will be processed for the sole purpose of proving compliance with the legal or contractual obligations of Hitched or for the defence of judicial or extrajudicial claims. At the end of these periods of limitation, your data will be deleted or, alternatively, anonymised.
12. How do we protect your personal data?
Hitched has adopted technical and organisational measures that provide an appropriate level of security for personal data to prevent their alteration, loss, unauthorised processing or access, considering the state of the technology, the costs of implementation and the nature, scope, context, and purposes of the processing, and the risks to which they are exposed.
13. Data of minors
The insertion on the Website of personal data of minors and, in particular, of their image, implies the express and unreserved declaration of the User who inserts them:
- That he/she holds or has the consent of the holder of the rights necessary to use the data or image of the minor.
- That the insertion of the aforementioned data in no way harms the minor or violates any of his or her rights.
- That expressly exonerates Hitched.ie from any possible claim derived from this fact, assuming the User the full responsibility resulting from such claim.
Specific terms and conditions of purchase for personalised wedding stationery
Latest update: February, 2024
Hitched has entered into Oh a referral arrangement with Schaetzl Online GmbH to allow Hitched’s customers to purchase personalised wedding stationery. Please note that any order(s) placed by a customer for personalised wedding stationery shall create a contract between the customer and Schaetzl only, Hitched does not accept any responsibility or liability in relation to this contract.
These specific terms and conditions regulate the purchase of personalised wedding stationery which Schaetzl Online GmbH (company number HRB28557, registered in Germany at Am Stillflecken 4 86609 Donauwörth) (Schaetzl) provides to the Users through the “Invitations” section on the Website (hereinafter, the “Specific Terms and Conditions”).
The Users may contact Schaetzl through the customer service email: stationery@hitched.co.uk
Notwithstanding the fact that Schaetzl is fully liable for the management, execution and placement of Stationery Orders, and that the Users must submit their requests, complaints or claims to Schaetzl through the contact addresses provided above the Users may submit their requests, complaints or claims to Hitched too, who shall be responsible for monitoring these requests, complaints or claims to try to ensure that they are resolved and satisfactorily dealt with.
The Specific Terms and Conditions supplement and replace, where necessary, the General Terms and Conditions of Use of Hitched.co.uk. In the event of a conflict, these Specific Terms and Conditions shall prevail over the General Terms and Conditions of Use.
The terminology used in these Specific Terms and Conditions refer to the following concepts:
Website: stationery.hitched.co.uk
Hitched Ltd. or Hitched.co.uk: Hitched Limited, a company registered in England and Wales with company number 12369816 and/or the site that it owns and manages (www.hitched.co.uk).
Merchant of Record: the purchase process and the service provided through the “Invitations” section is carried out by our merchant of record SCHAETZL ONLINE GmbH. Likewise, SCHAETZL ONLINE GmbH shall manage all the customer service consultations and the returns and refunds.
Order: this is the result of creating and personalising Stationery arranged by the User through the Website.
Stationery: the design, personalisation and purchase of wedding stationery such as invitation cards, sets of cards, thank-you cards, RSVP cards,, place cards, menu cards, table numbers, table plans, guest information cards, seat cards, labels and buttons, and visitors’ books.
Users: individuals who use the Service, regardless of whether or not they are registered users or guest users of the other services of Hitched.co.uk. Any reference to “you”and “your” shall be to a User and construed accordingly.
1. PURPOSE
These Specific Terms and Conditions apply to the design, personalisation and purchase of the Stationery provided by the Merchant of Record and promoted by Hitched through the Website to the Users based on their correct registration on Hitched.co.uk or, failing this, based on their access as non-registered users to Hitched.co.uk. This includes the printing and shipping of the Stationery.
The Stationery design, personalisation and purchase service provided through the Website is carried out by our merchant of record SCHAETZL ONLINE GmbH.
2.PURCHASE PROCEDURE
The Stationery can be purchased through the Website, following the steps stated therein at any given time. After designing the Stationery, the Users must complete the order form and choose to either register on Hitched.co.uk or purchase as a guest, without Hitched.co.uk registering their data as Users, but only to process the Order.
The User can then verify the Order details and correct any errors in the “basket”.
Before confirming the payment, the Users must accept these Specific Terms and Conditions by checking the corresponding box, stating that they accept them.
The Merchant of Record will file and keep a record of the electronic documents and records created as a result of all purchases made by the Users.
Within 24 hours of the Users placing an Order through the Website, the confirmation email confirming that the Order has been accepted shall be sent to the Users’ email address provided, including a complete description of the Order, the invoice, if requested, and a link to these Specific Terms and Conditions. Please note that upon receipt of the confirmation email, a contract will come into existence between the Merchant of Record and the User.
The images of the Stationery on the Website are for illustrative purposes only. Although every effort has been made to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Stationery. The Stationery may vary slightly from those images.
All the Stationery available on the Website contains personalised content selected by the User.
3. SHIPMENTS AND DELIVERY DEADLINES
Our Website is solely for the promotion and sale of the Stationery within the United Kingdom. Orders are limited solely to the geographical territory of the United Kingdom.
The delivery fees, in relation to the corresponding Stationery, shall be set out on the relevant sections of the Website.
The deliveries of the Orders shall be made within the deadlines stated on the Website for each Stationery item which, at any given time, is offered or made available to the Users. If a delivery deadline is not stated, delivery shall be made as soon as reasonably possible and in any event the maximum deadline shall be the one set forth in the regulations in force or 30 days’ from the date which the User’s Order was accepted.
If there are delays in the delivery, the Merchant of Record shall notify the User as soon as possible.
The logistics management of the Users’ Orders corresponds to the logistics operators providing the shipment and delivery service hired by the Merchant of Record and/or its suppliers. Likewise, the Merchant of Record undertakes to let the User know as soon as possible about the existence of any incident and to take steps to minimise the effect of the delay. Provided the Merchant of Record and Hitched do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Orders paid for but not received.
The Users have the obligation and responsibility to check that the delivery place and time are suitable. If no one is available to take delivery and the Order cannot be posted through the letterbox, a delivery note will be left at the property address informing the User how to re-arrange delivery. If the User has any questions regarding this, please do contact us or our delivery partners for further information.
If the User does not re-arrange delivery or collects the Order from a delivery depot, our delivery partner / we will contact the User for further instructions and may charge for storage costs and any further delivery costs. If, despite our reasonable efforts, our delivery partner / we are unable to contact the User or re-arrange delivery or collection, we may end the contract.
The Stationery shall be your responsibility from the time we deliver or attempt delivery to the address you provided during the order process. You own the Stationery once payment has been received in full.
4. PRICES, EXPENSES AND TAXES
The prices of the Stationery set out in the Website include the corresponding value added tax (VAT) and are stated in pounds.
The Order’s delivery costs shall be added to the amount of the Order during the purchase process and before the payment.
5. PAYMENT METHOD
The Stationery can be paid by credit card (VISA/Mastercard), Paypal or bank transfer.
The entire transaction is encrypted through a bank validation server using the SSL (Secure Sockets Layer) encryption protocol so that the credit card and its expiry date are instantly encrypted in the Users’ computer before sending them to the SSL protocol.
The Merchant of Record will provide a secure purchase system. When carrying out these sensitive transactions, the Users will see that their browser indicates that it is working with a secure server.
The purchases through the Website shall be made through a payment gateway that verifies the card data and validity and, if there is prior express authorisation from the Users, it shall also store their personal data to reduce the processing in the event of future purchases.
When making the financial transaction, the payment service provider shall indicate the steps to be taken: the Users must enter the card number, expiry date, cardholder’s name and CVV and, if other types of cards or payment platforms are enabled, the transaction information required for those types of cards or payment platforms.
To ensure the card authenticity during the bank card linking process, the payment service provider shall check that the card is valid. In some cases, a charge shall be made to the card which will later be refunded.
Within the framework of the Order control service, the Merchant of Record may need to contact the Users to validate a transaction and can, if necessary, request all the information deemed necessary (regarding the identity and/or address and/or the payment means used) from the Users. The Users must provide the supporting documents required within 15 days of receiving the Merchant of Record’s request. In the event of a delay, absence or denial in submitting the supporting documents required, the Merchant of Record shall cancel the Order.
The delivery deadline for the Stationery ordered by the Users shall, therefore, be subject to the Merchant of Record receiving the supporting documents and Order confirmation.
6. PROMOTIONAL CODES
We reserve the right to deliver promotional or discount codes to the User, as we deem appropriate. The use of these may be subject to minimum purchase amounts or other restrictions that will be informed to you along with each promotional activity, and will depend on each type of promotional code.
Once the promotional code has been entered on the field intended for its purpose, it will become a gift voucher that will generate the effects that have been established and communicated to the User in respect of each promotional code.
In any case, and unless otherwise indicated, all promotional codes will be limited to a single use and will not be exchangeable for cash. In this regard, each promotional code can only be used once and cannot be saved for future purchases.
In the event that, when a purchase is being made by the User and the promotional code entered is not loading due to some kind of incident/problem or technical default with the operating system, we will only be able to apply the promotional code in question after receiving notice of the incident from the User. Likewise, once the notification has been received and before proceeding with the effective assignment/allocation of the promotional code, we will have to verify the compliance with the specific conditions of the promotion, the purchase intention and the non-cancellation of it. However, those notices received or processed by us after the effective date of the promotional code in question, will be treated as being made outside the period of validity of the promotion and the User will not have the right to apply said promotional code.
7. LIABILITY
The Users are responsible for checking that their Order is correct. We shall not be responsible for any Users’ errors or mistakes made during the order process.
The Users are responsible for reviewing the texts, images, multimedia and other elements included in the Stationery such as the spelling and punctuation. The Merchant of Record and Hitched shall not be liable for mistakes or misprints in the Stationery once the period stated in clause 8.1 (Cancellation, returns and refunds) of these Specific Terms and Conditions has elapsed.
The Merchant of Record and Hitchedshall not be liable for the faulty multimedia material used during the processing of the Order nor for unformatted texts or multimedia materials that do not have the minimum resolution required or expected from Users. Therefore, the Users shall assume such risks when they have processed the Order wrongly and have not followed the necessary specifications stated on the Website.
Given the service’s specific features, the Merchant of Record and Hitched.co.uk cannot guarantee the results obtained when they are created and designed by the Users. Therefore, they are not liable for the content or quality of the multimedia or text elements added to the Order by the Users.
8. CANCELLATION, RETURNS AND REFUNDS
8.1. Users cancellation
Once the Order is placed, the Users will not be able to cancel or amend it.
Users can always end their contract. Your rights when you end the contract will depend on whether there is anything wrong with it, how we (“we” in this clause meaning either HItched or the Merchant of Record) are performing and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Stationery repaired or replaced or to get some or all of your money back);
If you want to end the contract because of something we have done or have told you that we are going to do; and
In all other cases (if we are not at fault).
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Stationery which have not been provided and you may also be entitled to compensation. The reasons are:
we have told you about an upcoming change to the Stationery or these terms which you do not agree to;
we have told you about an error in the price or description of the Stationery you have ordered and you do not wish to proceed;
there is a risk that supply of the Stationery may be significantly delayed because of events outside our control;
we have suspended supply of the Stationery for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four weeks; or
you have a legal right to end the contract because of something we have done wrong.
Ending the contract where we are not at fault. If we are not at fault, you can still end the contract before it is completed, but you may have to pay us compensation. The contract for the Stationery is completed when the Stationery is delivered.
If you want to end a contract before it is completed where we are not at fault, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for the Orders not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
8.2 Our cancellation
We may end the contract if you break it. We may end the contract for the Stationery at any time by writing to you if:
you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Stationery; or
you do not, within a reasonable time, allow us to deliver the Stationery to you or collect them from us.
You must compensate us if you break the contract. If we end the contract in the situations set out above we will refund any money you have paid in advance for the Stationery that we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
8.3. Returns and refunds
Notwithstanding clause 9 (Personalised Products) and clause 8.1 (Order Cancellation), the Users are entitled to file for a return or refund of the Order if the Stationery is faulty.
If you wish to exercise your legal rights to reject the Stationery you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact customer services via the contact details above for a return label or to arrange collection.
The Merchant of Record reserves the right to request proof of the faulty Stationery before authorising a return, exchange or refund.
The Merchant of Record is not required to accept a return, or correct, exchange or refund the Stationery purchased which have suffered errors or imperfections for reasons attributable to the Users, including spelling and grammar mistakes, a low resolution, a wrong design, or the wrong selection of multimedia content. When the Users have not followed the instructions provided on the Website by Hitched in the design and personalisation process nor the recommendations stated therein, this shall be considered as reasons attributable to the Users.
No Order replacements and/or refunds shall be made if they include the following differences:
Any colour differences between the item shown on their device screen and that printed on paper.
Slight colour differences compared with a previous Order.
Slight colour differences between two or more Orders.
Slight colour differences between individual sheets within an Order.
Slight colour differences between the inside and the outside.
Slight differences between the print preview and the final format.
9. PERSONALISED PRODUCTS
You do not have a right to change your mind in relation to any personalised products. For the avoidance of doubt, all Stationery purchased through the Website is considered a personalised product.
10. SUMMARY OF LEGAL RIGHTS
Hitched and the Merchant of Record are under a legal duty to promote and supply the Stationery in conformity with these Terms.
For detailed information please visit the Citizens Advice website at:
www.citizensadvice.org.uk or call 03444 111 444.
The Consumer Rights Act 2015 says goods (i.e. the Stationery) must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the Stationery your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get an immediate refund.
Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
11. INTELLECTUAL PROPERTY
For the purpose of these terms:
IP: means intellectual property rights of any nature, including (for example) patents, rights to inventions, copyright and related rights, trademarks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, and including all applications for such rights, and rights to apply for and be granted such rights, and renewals or extensions of such rights, and rights to claim priority from such rights, and all similar or equivalent rights or forms of protection which subsist, or will subsist, now or in the future, in any part of the world.
Content: means all text, software, applications, graphics, visual and/or audio-visual material (including but not limited to, music, sound, still visual images, photographs and video), data, database content, page layouts, design and other multi-media content, information and material, including the metadata relating to such content.
Unless stated otherwise, all Contentand IP in relation to the Website is wholly owned by us or our licensors.
You may use and access the Website to the extent and purpose required for ordering any Stationery.
The Merchant of Record and Hitched own the intellectual and industrial property rights or have obtained the authorisations or licences required to operate them, associated with the Website’s domain names, trademarks and distinctive signs, the published content, the computer programs, the mobile apps and the other works and inventions contained in or related to this Website and the technology related thereto in accordance with that set out in the Website’s General Terms and Conditions of Use.
The Users shall ensure that any and all multimedia content used to personalise the Stationery does not contravene the Website’s General Terms and Conditions of Use, particularly those established in sections 2.4 and 2.5.
The Users grant us a license to use, modify and apply the multimedia content to the Stationery, for the sole purpose of it being carried out in accordance with the arrangement made by the Users.
12. LIABILITY EXCLUSION
The Merchant of Record is responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us prior to placing your Order.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the Stationery, as summarised at above.
We are not liable for business losses. We only supply the Stationery for domestic and private use. If you use the Stationery for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are not responsible for any damage or loss incurred by you when such loss or damage is caused by negligence, wilful misconduct or concealment of information by you (deliberate or otherwise).
13. PERSONAL DATA
Hitched and Merchant of Record shall only process personal data as set out in our Privacy Notice and Cookie Notice, which are subject to change from time to time:
Privacy Notice https://www.hitched.co.uk/legal/privacy.php
Cookie Notice https://www.hitched.co.uk/legal/cookies.php
Likewise, the Users guarantee the veracity, accuracy, lawfulness, validity and authenticity of their own Personal Data and those of third parties provided in the multimedia content and they undertake to maintain them duly updated.
14. OTHER IMPORTANT TERMS
We may transfer your contract to someone else. We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Stationery, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the Stationery in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Stationery in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Stationery in either the Northern Irish or the English courts.
Special Conditions of Use for the Hitched.co.uk Virtual Assistant and Assistant Services
Last updated: 17 October 2022
The following special conditions govern User’s access to and use of the Hitched.co.uk Virtual Assistant and Assistant Services. The Services help and support User to navigate the Website, with the objective of optimising the User’s experience on the Website in the search for suppliers according to predefined and generic criteria. The Services do not under any circumstances entail the rendering of any event planning service, but merely provides assistance in the use of the Website’s search tools.
The terminology used in these special conditions have the following definitions:
Website: www.hitched.co.uk.
Services: Support service in the use of the Website’s features with the ultimate objective of booking the necessary wedding professionals, provided by a Virtual Assistant and/or Assistant, carried out by Hitched Limited.Services include providing User’s information and inquiries, upon User’s consent, to wedding professionals according to predefined and generic criteria.
User: User of the Services and the Website.
Wedding: Event being planned by the User who is a User of the Website.
Assistant: Professional from Hitched Limited and liaison with the Users.
Virtual Assistant: the chat available on the Website that helps and supports the Users navigate the Website according to predefined and generic criteria.
User can access the Services via the chat and/or the telephone. When User accesses the Services via the chat, the Virtual Assistant will provide the Services. When the Services are provided via the telephone, the Assistant will provide the Services and will contact User using the contact information provided by User in the Website.
By using the Service via the Virtual Assistant or Assistant , User accepts the Terms of Use of the Website, as well as these special conditions included above.
Use of the Services is free of charge.